St Andrew's Church of England Primary School An intelligent heart acquires knowledge and the ear of the wise seeks knowledge. Proverbs 18:15


Handling complaints during the coronavirus (COVID-19 outbreak)


The DfE have acknowledged that the pressures caused by coronavirus (COVID-19) might affect a schools’ usual processes and timescales for complaints.  We will however continue to consider all complaints and will continue to engage with our parents and pupils should they have any cause for complaint.


Our usual complaints procedure will apply through  the coronavirus outbreak, but please be advised that timescales may be affected. We will keep you updated of any possible delays as the procedure progresses. 

Policy on Managing Serial and Unreasonable Complaints

Complaints Form - PDF & Word Format